TERMS AND CONDITIONS – YOUR NEW WINGS COACHING
These Terms and Conditions apply to individual coaching services provided by Tina Smith, trading as Your New Wings Coaching (“YNW”, “I”, “me” or “the Coach”). By booking and paying for a coaching service, you (“the Client”) agree to these terms, alongside the package description and any specific arrangements agreed with you in writing.
1. Services
The coaching services included in your purchase will be described in the relevant package description, proposal or payment link. This will specify the number and length of sessions, price and any additional resources or support included.
Any additional sessions or services must be agreed separately and may incur additional fees.
2. Payment
The price, currency and payment arrangements will be stated at the point of purchase. Unless otherwise agreed in writing, payment is required in advance.
Where instalments are offered, the agreed amounts and payment dates will be communicated before purchase. Any recurring payment arrangement will be clearly identified and agreed to separately.
If a payment fails or remains outstanding, I may pause further sessions or services until the matter is resolved, subject to applicable law.
3. Booking, rescheduling and missed sessions
Sessions are arranged by mutual agreement.
Please give at least 24 hours’ notice if you need to reschedule a session. Where less notice is given, or a session is missed without notice, the session may be treated as used and may not be replaced or refunded, except where required by law or otherwise agreed by the Coach.
If I need to reschedule a session, I will offer an alternative time. If we cannot agree a suitable alternative, we will discuss an appropriate resolution.
4. Package duration and expiry
Any package duration, booking deadline or expiry date will be stated in the relevant package description or agreed with you in writing before purchase.
Please contact me promptly if circumstances make it difficult to use your sessions within the agreed period. Any extension will be considered on a case-by-case basis.
5. Cancellation, refunds and ending the coaching relationship
Your statutory consumer rights, including any applicable right to cancel a distance contract, are not affected by these terms.
Where you request to cancel a package, I will explain the options available in accordance with applicable law and the terms of your purchase. Any refund due will take account of applicable legal requirements and, where lawful, services already provided.
You may choose to end the coaching relationship at any time. Ending the relationship does not automatically entitle you to a refund for services already provided, or remove any payment obligations that lawfully remain due.
If I need to end the coaching relationship, I will communicate this to you and consider an appropriate resolution, including any refund that may be due.
6. Confidentiality and privacy
Coaching conversations and personal information will be treated confidentially. Information will not be shared with others without your consent unless disclosure is required or permitted by law, is necessary to address a serious risk of harm, or is otherwise required by applicable professional or ethical obligations.
Your personal information will be handled in accordance with my Privacy Policy: https://yournewwings.com/privacy-policy/
Coaching sessions will not be recorded without the agreement of both parties. Any use of a recording for training, assessment or marketing requires separate, explicit agreement and will be subject to applicable privacy and data protection requirements.
7. The coaching relationship
Coaching is a collaborative process designed to support reflection, learning, development and action. You remain responsible for your own decisions, actions and outcomes.
Coaching is not psychotherapy, counselling, medical treatment, legal advice or financial advice, and is not a substitute for appropriate professional support. No particular personal or professional outcome is guaranteed.
If I believe that another form of support may be more appropriate for your needs, I may discuss this with you and, where appropriate, suggest alternative support.
8. Resources and intellectual property
Unless otherwise stated, materials, exercises, questionnaires, written resources and programme content provided by YNW remain the intellectual property of YNW or their respective owners.
You may use resources supplied to you for your own personal development, but may not reproduce, distribute, sell or use them commercially without prior written permission.
9. Communication and additional support
Any email support or other contact between sessions will be limited to what is described in your package or otherwise agreed in writing. It does not constitute an emergency service, and messages may not receive an immediate response.
10. Complaints and resolving concerns
If you have a concern about the service, please contact me directly at Tina@yournewwings.com so that we can try to resolve it constructively.
Nothing in these terms limits any rights you have under applicable consumer protection or other law.
11. Applicable law
These terms are intended to be interpreted in accordance with the laws of England and Wales, except where mandatory consumer protection laws in your country of residence apply.
12. Acceptance
By ticking the acceptance box and completing payment through the designated checkout, you confirm that you have had the opportunity to read these Terms and Conditions and agree to them.
The package description, agreed price and any additional arrangements confirmed in writing form part of the agreement between you and YNW.
Should you wish to inquire about these terms & conditions please contact us at tina@yournewwings.com
Updated October 2026
